Call Center Jobs Work From Home
Hi, Today we are discussing call center jobs that work from home. Below are the details.
Support Analyst I
Company: Fair, Anderson & Langerman
Position Overview
Our Managed IT Services practice seeks to fill two Support Analyst I positions to support our clients’ computers and networks. Primary responsibilities will be handling support tickets, customer service, and documentation, with additional technical responsibilities added periodically. These entry-level positions are a great place to start your career in IT, as we always promote internally where possible. Your work shifts will be arranged to provide coverage between 6 am and 8 pm Pacific time.
Requirements
- A Diploma or Bachelors Degree.
- 2+ years of work experience in any field
- Excellent verbal and written communication skills with a customer service ethic
- Great phone personality
- A solid understanding of the troubleshooting process
- Ability to prioritize and triage incoming requests
- A robust desire to learn new skills and grow professionally
- Humility to ask for help when you’re in over your head
- General familiarity with computers and modern operating systems
- Ability to work from home (Quiet environment, reliable power and internet)
- Ability to follow directions.
- You Ideally Have (Preferred Qualifications):
- Familiarity with ticketing systems
- Specific knowledge of Windows and other Microsoft products
- Expertise in Microsoft Office
- Experience writing documentation
- Previous IT or call center experience
- Strong skills in using analogies to explain technical topics to non-technical users
Job Responsibilities
Please provide the first touch for new trouble tickets submitted by our clients by email or phone.
Own client communications for tickets as they pass through the ticketing system to resolution.
Troubleshoot all technologies our clients use, including those you have never seen before.
Seek colleagues and experts to assist you with cases beyond your technical abilities.
Proactively learn new technologies and train other staff members in them.
Sales Operations Specialist
Company: Accenture
Job Type: Full Time
About Accenture
Accenture is a global professional services company with leading digital, cloud, and security capabilities. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity daily, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com
Roles and Responsibilities
- Manage the sales program/project from scoping and requirements through deployment for an end-to-end project or specific area of a project (e.g., build or test). Proactively manage and monitor the execution of sales deliverables and status effectively.
- Understand the fundamental sales solution being developed/deployed – its business value, blueprint, how it fits the overall architecture or business operations, risks, etc.
- Deliver desired business outcomes and service commitments through effective planning and execution.
- Manage the delivery effort, including change, demand, and operations management support within schedule, cost, quality, effort, and SLAs.
- Identify, understand, and effectively manage milestones and dependencies across multiple stakeholders, ensuring clear accountabilities and a shared understanding of impact.
- Manage issues and risks related to the sales program, project, releases, or contracted service.
- Monitors delivery performance and quality using metrics and status reporting and implements continuous improvements for the sales program.
- Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets sales Plan programs, projects, and managed services.
- Ensure resolution of cross-segment/team project issues, risks, and conflicts.
- Take steps to proactively mitigate project risk as defined/required in the sales project plan.
- Take responsibility for end-to-end sales solution delivery, ensuring timely delivery of high-quality project deliverables through effective team communications and focus on quality.
- Ensure that all requirements, project plans, and changes to commitment are communicated to all affected team members.
- Manage relationships and coordinate work between different teams at different locations.
- Monthly Dashboard file preparation and SIP Status update in the Leadership Hub.
Demand Center Associate
Company: Zs Associates
Responsibilities
- Manage and execute email marketing campaigns in Marketo.
- Design and implement automated workflows, triggers, and smart campaigns in Marketo.
- Manage and segment lead databases for targeted marketing efforts.
- Experience managing workflows, collaborating with key stakeholders, and managing the overall ticket queue using project management solutions such as Workfront, etc.
- Conducting A/B testing on automated marketing initiatives to maximize outcomes.
- Develop and maintain lead scoring models to identify high-quality leads.
- Analyze campaign performance and provide data-driven insights for optimization.
- Collaborate with cross-functional teams (content, creative) to align marketing strategies.
- Maintain data quality and integrity within Marketo.
- Troubleshoot and resolve technical issues with Marketo integrations.
- Stay up to date with Marketo best practices and new feature releases.
Requirements
- 2-3 years of experience, primarily with Marketo or similar marketing automation platforms.
- Strong understanding of marketing principles, lead generation, and lead nurturing.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
Skills
- Marketing automation and lead scoring expertise.
- Campaign execution and management.
- Workflow design and implementation.
- Lead database management and segmentation.
- Knowledge of HTML and CSS.
